Stowly Support
We’re here to help you get organized. Check out our Frequently Asked Questions below. If you still need assistance, use the contact details at the bottom of the page.
Getting Started
How do I add an item?
Tap the "+" button at the bottom of the home screen. You can choose to scan a barcode using your camera or enter the item details manually.
Why does the app need camera access?
Stowly uses your camera strictly to scan barcodes. We do not record video or save photos of your home. The camera is active only while you are in "Scan Mode."
Can I use Stowly on multiple devices?
Yes! As long as you sign in with the same account (email/password, Google, or Apple), your inventory will sync automatically across all your devices.
Troubleshooting
The barcode scanner isn't recognizing my item.
While our database is extensive, some obscure or local products might not be listed.
- Try this: Ensure you are in good lighting and hold the camera steady.
- Still not working? You can manually enter the item name and details.
My items aren't syncing.
Check your internet connection. Stowly requires an active data or Wi-Fi connection to sync your inventory to the cloud. If the issue persists, try pulling down on the home screen to refresh.
How do I delete an item?
Swipe left on any item in your list and tap the Delete (trash can) icon.
Account & Privacy
Is my data private?
Yes. Your inventory data is stored securely and is accessible only by you. We do not sell your personal data or purchase history.
How do I delete my account?
Go to Settings > Account > Delete Account.
Warning: This action is permanent and will wipe all your saved inventory.
Contact Us
Still have questions? We’d love to hear from you. We typically respond within 24-48 hours.
Please include:
- Your device model (e.g., iPhone 15)
- A brief description of the issue
- Screenshots (if applicable)